Ana GaubienePartner

Ana has extensive experience leading and transforming complex operations in international environments. Her work focuses on designing effective operating models, improving processes, and building high-performing teams and service organisations. Combining strategic thinking with practical leadership, she connects people, processes, and business priorities to turn organisational change into sustainable operational results.

Highlights

Led a 90+ person Payments Services organisation across five specialised teams, with end-to-end responsibility for service delivery, performance and continuous improvement.
Built and scaled an HR Shared Services organisation in Lithuania, centralising and harmonising end-to-end HR processes to support 20,000+ employees across the Nordics — from recruitment and onboarding to offboarding.
Drove operational excellence and service transformation, reducing operational errors by 40% and improving customer satisfaction by 25% through process optimisation, proactive issue resolution and cross-functional collaboration.

Focus areas

Operating ModelProcess ExcellencePeople & Leadership